Apiel offers its customers 5 types of service contracts,
which allow them to keep the machines efficient and productive over time.
In addition to technical assistance contracts, we can extend the warranty beyond the standard year.
Remote assistance contract ONLINE
Thanks to modern communication technologies, the remote service contract online will promote a new way of working allows our technicians to operate on equipment, systems and / or equipment directly from our office, thus ensuring both operational support "on-line "with immediacy and accuracy of diagnosis and less time to" plant shutdown ". Apiel work with remote assistance since many years with many customers. From our headquarters, through the Internet and / or telephone communications services usually we provide remote assistance and remote diagnostics to customers located anywhere in the world. In this light, a remote maintenance contract allows you to cut costs for on-site technical assistance. The tele-assistance service is also be a powerful tool to diagnose problems remotely and allows you to take action if necessary at the customer site already informed and prepared. The contract includes telephone support 365 days a year from 8.00 to 20.00.
Technical assistance contracts "FULL SERVICE"
The technical assistance contract "Full Service", provides pre-paid ticket packages, acts to perform, all the interventions of a technical specialist for updates, configurations, modifications and repairs at very advantageous prices. In addition to the fundamental economic advantage, which increases with the size of the package chosen, the contract "Full Service" guarantees fast intervention times. For each intervention will be released a report on which will show the reasons for the action, operations carried out by our technician and the hours worked during the intervention itself. The contract of service "Full Service" is structured in ticket: any kind of intervention has a cost in ticket. The ticket purchased will not have a time limit for use. (May require intervention after 5 years from the signing of the contract).
Technical assistance contracts "PREMIUM"
The contract "premium" includes the services of the contract "on line", including an unlimited number of interventions.
Paid by the customer, depending on the distance from our headquarters in Salsomaggiore Terme, there is a fixed contribution for travel costs. The contracts are annual and be purchased only if the machine or plant, by the end of the warranty, has always been covered by assistance contracts "premium" or extended warranties.
The contract "top premium" guarantees the customer from long machine stops. In addition to technical assistance, guarantee the availability of spare parts. We will give availability in our warehouse, the components with long delivery times.
Warranty extensions give customers peace of mind and certainty on the costs of maintenance and spare parts.
Paid by the customer are only parts subject to wear. The contracts are annual and be purchased only if the machine or plant, by the end of the warranty, has always been covered by assistance contracts "premium" or extended warranties.